Consumer Notice

This page sets out who runs Kaji (the "Service") and the terms of sale, as required by Taiwan's Consumer Protection Act and the rules on exceptions to the cancellation right for distance sales. Please also read the Terms of Service and the Privacy Policy.

1. Operator

2. What we sell and for how much

• Collectible cards through online packs: each pull randomly awards one of the prizes a pack lists.
• Each pack page shows the price per pull, the odds of each tier, the prizes and their reference values; they are locked when you confirm. Prices are in US dollars and include tax.
• Shipping and insurance are quoted separately; the quote shows the amount.

3. How you pay

• Card top-up: by credit or debit card through Stripe, charged in US dollars. Your card issuer may add a foreign transaction fee.
• Account balance: pulls and shipping fees are paid from your balance.

4. When you receive it

• Pulls: the result is revealed as soon as you confirm, and the item goes straight into My Collection.
• Top-ups: usually added to your balance within minutes of payment.
• Shipping: our team quotes your order; once you pay, we normally ship within 3 to 7 working days. Delivery time depends on the region and the courier.

5. Refunds and cancellation

1. Pulls cannot be cancelled. Each pull is revealed as soon as you confirm, so it is digital content not supplied on a tangible medium, or an online service completed on delivery. You agree to immediate supply before you buy; under the rules on exceptions to the cancellation right, a completed pull cannot be cancelled or refunded.
2. Unused card funds: you may email us to ask for a refund of card top-up money not yet spent on pulls or shipping. Once we have checked it, we refund it to the original payment method; any fee the payment provider does not return may be deducted. Promotional credit is not refundable.
3. Double charges or system errors: please contact support as soon as you notice; we will correct or refund once we have checked.

6. Shipping

• We currently ship to Taiwan and Hong Kong.
• We hold your items until they are shipped; risk in transit follows the insurance terms stated in the quote.
• If an item you receive does not match your order, or is damaged in transit, contact support within 7 days of delivery with photos and an unboxing video; we will investigate and replace or compensate.
• If a parcel is returned because of wrong delivery details or no one to receive it, you pay for sending it again.

7. Odds and fairness

• Every pack's odds are published before you buy; in a finite pool they follow the cards left and change as it sells.
• Every pull can be recomputed on the Fairness page.
• Reference values and the expected return are not market prices and do not guarantee the result of any pull.

8. Age

The Service is only for people aged 18 or over. Please play within your means.

9. Complaints

If you have a question about a purchase, contact [support@your-domain]; we reply within 3 working days. If we cannot resolve it, you may also complain to your local consumer service centre or Taiwan's Consumer Protection Committee.